| When employees of
Millersville Office Center speak of their "customers", they are
referring to the tenants who rent offices within the facility. The
services which the tenants receive are written into their leases, but the way in
which employees perform these tasks is the true meaning of "customer
service". Millersville Office Center staff become knowledgeable of
each tenant's business in order to represent them professionally when answering
phones or greeting clients. A businesslike atmosphere is maintained at all
times, and each tenant is treated in a friendly and respectful manner. The
primary responsibility of the Word Movers staff is to see to it that each tenant
is treated as "our most important tenant". |
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